FAQFAQ
FAQFAQ
Check-in is from 15:00 and check-out is by 11:00.
*May vary depending on the Accommodation Plan you use, so please check when making a reservation.
Use before check-in time will be charged as follows.
A. Check-in before 11:00
An additional charge for the previous night will be charged. Reservations of the previous day is required.
B. Check-in from 11:00 to 15:00
An additional charge of 1,000 yen (including consumption tax and service charge) will be charged per hour per room.
* We may not be able to meet your request depending on the operating conditions on the day before and on the day. Please note.
Extension of check-out time will be charged as follows.
A. Check-out from 11:00 to 18:00
An additional charge of JPY1,000 (including consumption tax and service charge) will be charged per hour per room.
B. Check-out after 18:00
An additional charge for the first night will be charged.
*We may not be able to meet your request depending on the operating conditions on the day and the next day. Please note.
*Please inquire with the staff at check-in for details on fees and availability.
The hotel does not have its own parking lot. We will guide you to the following affiliated parking lots.
*Please contact the hotel if you would like to use the wheelchair-accessible parking lot.
◆ Affiliated parking lot
▼Matsuzaki Building Parking (Mechanical) *Reservation required
Address: Chuo-ku Minami-1-jo Nishi 1-2 (Matsuzaki Minami-1-jo Building) (2-3 minutes walk)
Parking time: From 15:00 to 11:30 the next day
Affiliated fee: 1,500 yen/night (Settlement at the front desk at check-in. If there is an excess charge, it will be settled at the front desk at check-out.)
Possibility of entering and exiting on the way: Yes. However, you cannot enter or leave the parking lot from 21:00 to 7:30.
Reservation: Advance reservation required. Limited to 10 units. Please contact the hotel for same-day reservations.
*After checking the available sizes below, please enter (1) the date of use, (2) the vehicle type, and (3) the vehicle number in the "Questions/Requests" section of the reservation form when making a reservation. Please note that the number of parking lots is limited, so if the parking lot is full or depending on the type of car, we will guide you to a nearby parking lot.
*Closed on New Year's Day.
<size that can be stocked>
Overall length: 4,850 mm or less
Width: 1,700 mm or less (1,800 mm or less for sedans and high roofs)
Outer tire width: 1,700 mm or less (1,770 mm or less for sedans and high roofs)
Overall height: 1,550 mm or less (1,580 mm or less for sedan, 1,780 mm or less for high roof)
Minimum ground clearance: 130mm or more
Weight: 1,700 kg or less
▼KP parking (mechanical)
Address: 12-4 Minami 2-jo Nishi 2-chome, Chuo-ku (4-5 minutes on foot)
Parking time: From 14:00 to 15:00 the next day
Affiliated fee: 1,500 yen/night (2,200 yen/night for high-roof vehicles, calculated at the front desk upon check-in, excess charge calculated at the parking lot upon exit)
Possibility of entering and exiting on the way: Yes. However, you cannot enter or leave the parking lot from 22:00 to 8:00.
Reservations: Not possible. Please note that it may be full.
*Be sure to bring the parking ticket to the hotel front desk as it will be stamped with the hotel stamp.
<size that can be stocked>
Overall length: 5,000 mm or less
Width: 1,900mm or less
Tire outer width: 1,800 mm or less
Overall height: 1,550 mm or less (2,050 mm or less for high roof vehicles)
Minimum ground clearance: 130mm or more
Weight: 1,900 kg or less (2,500 kg or less for high roof vehicles)
[Notes]
・Vehicles with a high roof and a rear spoiler are not allowed.
・The following vehicles and similar size vehicles cannot be used.
Stepwagon, Vellfire, Alphard, Elgrand, Hiace, BMW X3~, Audi Q4~, LEXUS SUV, Land Cruiser
* Please be careful about the size of the car as it may not be possible to park depending on the year and grade of the car, not just the above models.
◆Nearby parking lot *This is not an affiliated parking lot
▼Round parking B (indoor self-propelled type)
*About 1 minute on foot, no maximum charge.
<size that can be stocked>
Overall length: 6,000 mm or less
Width: 2,000mm or less
Overall height: 2,200 mm or less
Weight: 2,000 kg or less
▼ Times Station Sapporo Sousei Square (indoor self-propelled)
※About 6 minutes on foot, there is a maximum charge.
<size that can be stocked>
Overall length: 5,000 mm or less
Width: 1,900mm or less
Overall height: 2,100mm or less
Weight: 2,500 kg or less
▼Carbis Park South 1/West 1 (outdoor flat ground)
*About 1 minute on foot, no maximum charge.
<size that can be stocked>
Overall length: 4,700 mm or less
Width: 1,900mm or less
There is no child fare setting.
Children under elementary school age are free of charge if using existing bed.
Children sharing a bed are limited to 1 child per 1 adult. Any additional children will be charged. Also, up to 2 children per room can sleep together.
Junior high school students and older will be charged the regular rate.
About Stay
Check-in is from 15:00 and check-out is by 11:00.
*May vary depending on the Accommodation Plan you use, so please check when making a reservation.
Use before check-in time will be charged as follows.
A. Check-in before 11:00
An additional charge for the previous night will be charged. Reservations of the previous day is required.
B. Check-in from 11:00 to 15:00
An additional charge of 1,000 yen (including consumption tax and service charge) will be charged per hour per room.
* We may not be able to meet your request depending on the operating conditions on the day before and on the day. Please note.
Extension of check-out time will be charged as follows.
A. Check-out from 11:00 to 18:00
An additional charge of JPY1,000 (including consumption tax and service charge) will be charged per hour per room.
B. Check-out after 18:00
An additional charge for the first night will be charged.
*We may not be able to meet your request depending on the operating conditions on the day and the next day. Please note.
*Please inquire with the staff at check-in for details on fees and availability.
Waitlists are not accepted.
Please contact us for the latest availability.
We will charge the following cancellation fee.
-8 days before...Not required
7-2 days before: 40% of the accommodation fee
The day before…80% of the accommodation fee
On the day: 100% of the accommodation fee
No show...100% of the accommodation fee
*The above does not apply to group bookings, travel agencies, or other agents.
In addition, it may differ depending on the Accommodation Plan, so please check at the time of reservation.
If you would like a room with a view, please let us know when you arrive. Please note that we cannot guarantee reservations in advance.
All rooms are non smoking.
If you wish to smoke, please use the smoking space located on the 2nd floor.
Some types are adjacent. The remote type can be attached.
Unfortunately we don't have any.
We have 2 rooms. Please make a reservation by phone.
+81 11 208 1555 (representative)
- Windows cannot be opened.
- Parental consent is required for minors staying alone.
Please download the consent form below, fill it out, sign it, and present it at check-in.
> Parental/Guardian's Consent Form for Minors
About Payment
You can use the following credit cards and two-dimensional barcode payment.
<credit card>
American Express/VISA/DC/Diners/JCB/Master/UFJ/Nicos/Union Pay
<Two-dimensional barcode payment>
PayPay/Rakuten Pay/d payment/au PAY/LINE Pay/Merpay/WeChat Pay/Alipay
The following gift certificates are available.
Mitsubishi UFJ Nikos Gift Card / JCB Gift Card / Mitsubishi Estate Group Gift Card / Royal Park Hotels Gift Certificate
No deposit is required, and room charges must be paid at check-in.
Please note that the usage fee for the facilities in the hotel cannot be charged to the room, so we ask that you pay each time.
We accept bank transfer, payment upon arrival (cash or credit card), and online credit card payment.
If you wish to pay in advance, please contact the Reservations so that we can confirm the payment range and payment date.
About Luggage
Please write the guest's name and Check in date on the slip and send it to the address below. Please send your luggage after making your reservation.
Please note that we cannot accept refrigerated or frozen items. We cannot accept packages that are paid on delivery or cash on delivery.
If you arrive early on the day, we can keep your luggage even before check-in. Please feel free to ask the front staff.
In addition, even after check-out, we will keep it only for the same day. Please be sure to bring your passport and other valuables with you.
Please contact us by phone at +81 11 208 1555 (representative).
We accept delivery by Yamato Transport.
About Children
There is no child fare setting.
Children under elementary school age are free of charge if using existing bed.
Children sharing a bed are limited to 1 child per 1 adult. Any additional children will be charged. Also, up to 2 children per room can sleep together.
Junior high school students and older will be charged the regular rate.
Crib are available free of charge. The number is limited, so please let us know when you make a reservation.
For safety reasons, use is limited to children under the age of 1 who cannot hold onto their feet.
Please contact the hotel directly for available rooms. (There are some rooms where Crib cannot be installed.)
About Facilities and Services
The hotel does not have its own parking lot. We will guide you to the following affiliated parking lots.
*Please contact the hotel if you would like to use the wheelchair-accessible parking lot.
◆ Affiliated parking lot
▼Matsuzaki Building Parking (Mechanical) *Reservation required
Address: Chuo-ku Minami-1-jo Nishi 1-2 (Matsuzaki Minami-1-jo Building) (2-3 minutes walk)
Parking time: From 15:00 to 11:30 the next day
Affiliated fee: 1,500 yen/night (Settlement at the front desk at check-in. If there is an excess charge, it will be settled at the front desk at check-out.)
Possibility of entering and exiting on the way: Yes. However, you cannot enter or leave the parking lot from 21:00 to 7:30.
Reservation: Advance reservation required. Limited to 10 units. Please contact the hotel for same-day reservations.
*After checking the available sizes below, please enter (1) the date of use, (2) the vehicle type, and (3) the vehicle number in the "Questions/Requests" section of the reservation form when making a reservation. Please note that the number of parking lots is limited, so if the parking lot is full or depending on the type of car, we will guide you to a nearby parking lot.
*Closed on New Year's Day.
<size that can be stocked>
Overall length: 4,850 mm or less
Width: 1,700 mm or less (1,800 mm or less for sedans and high roofs)
Outer tire width: 1,700 mm or less (1,770 mm or less for sedans and high roofs)
Overall height: 1,550 mm or less (1,580 mm or less for sedan, 1,780 mm or less for high roof)
Minimum ground clearance: 130mm or more
Weight: 1,700 kg or less
▼KP parking (mechanical)
Address: 12-4 Minami 2-jo Nishi 2-chome, Chuo-ku (4-5 minutes on foot)
Parking time: From 14:00 to 15:00 the next day
Affiliated fee: 1,500 yen/night (2,200 yen/night for high-roof vehicles, calculated at the front desk upon check-in, excess charge calculated at the parking lot upon exit)
Possibility of entering and exiting on the way: Yes. However, you cannot enter or leave the parking lot from 22:00 to 8:00.
Reservations: Not possible. Please note that it may be full.
*Be sure to bring the parking ticket to the hotel front desk as it will be stamped with the hotel stamp.
<size that can be stocked>
Overall length: 5,000 mm or less
Width: 1,900mm or less
Tire outer width: 1,800 mm or less
Overall height: 1,550 mm or less (2,050 mm or less for high roof vehicles)
Minimum ground clearance: 130mm or more
Weight: 1,900 kg or less (2,500 kg or less for high roof vehicles)
[Notes]
・Vehicles with a high roof and a rear spoiler are not allowed.
・The following vehicles and similar size vehicles cannot be used.
Stepwagon, Vellfire, Alphard, Elgrand, Hiace, BMW X3~, Audi Q4~, LEXUS SUV, Land Cruiser
* Please be careful about the size of the car as it may not be possible to park depending on the year and grade of the car, not just the above models.
◆Nearby parking lot *This is not an affiliated parking lot
▼Round parking B (indoor self-propelled type)
*About 1 minute on foot, no maximum charge.
<size that can be stocked>
Overall length: 6,000 mm or less
Width: 2,000mm or less
Overall height: 2,200 mm or less
Weight: 2,000 kg or less
▼ Times Station Sapporo Sousei Square (indoor self-propelled)
※About 6 minutes on foot, there is a maximum charge.
<size that can be stocked>
Overall length: 5,000 mm or less
Width: 1,900mm or less
Overall height: 2,100mm or less
Weight: 2,500 kg or less
▼Carbis Park South 1/West 1 (outdoor flat ground)
*About 1 minute on foot, no maximum charge.
<size that can be stocked>
Overall length: 4,700 mm or less
Width: 1,900mm or less
There is no dedicated bicycle parking lot for the hotel. We will guide you to the following nearby parking lots.
▼Sapporo Gensei Square Bike Depot
Flat pavement, indoor bicycle parking lot
※About 6 minutes on foot
* Reservation required (Reservation possible from the above website)
All room entrances are 85 cm.
I prepared it. Only available inside the hotel.
Guide dogs are allowed.
There is no curfew.
However, the automatic door at the hotel entrance will be locked from 1:00 to 6:00, so please hold your room card key next to the entrance or let us know by intercom.
The following Convenience Store are located nearby.
①Seven-Eleven Hokkaido ST Odori Higashi Store (7:00-22:00, inside Odori Subway Station, about 2 minutes on foot in the underground walking space)
② Lawson Sapporo Soseibashi store (Open 24 hours, above ground, about 2 minutes on foot)
③ Seicomart Odori Bus Center (7:00-23:00, above ground, about 4 minutes on foot)
Please refrain from wearing sleepwears and slippers in the facilities.
Unfortunately we don't have any.
Unfortunately we don't have any.
Not available.
For security reasons, we do not allow anyone other than hotel guests to use the guest room floors. Massage therapists who have arranged themselves will not be allowed to enter the building.
It is not possible to reserve a seat or the whole CANVAS LOUNGE.
Guests who are not staying at the hotel can also use it.
Each table has a power Outlets.