ABOUT​

FAQFrequently asked questions and inquiries

• What time is check-in and check-out?

  Check-in is from 15:00 and check-out is by 11:00.
  *May vary depending on Accommodation Plan you use, so please check when making a reservation.

• Is there a parking lot?

  Guests arriving by car can use the hotel's underground public parking lot. Advance reservations are not accepted.

  Hotel guests
  We offer a special rate of 100 yen per hour (including consumption tax). Please be sure to show your parking ticket to the front desk when you arrive, as you will need to complete the special treatment procedure.

  Restaurant customers
  <All-day dining "Harmony" / Bar & Lounge "THE BAR">
  If you spend 3,000 yen or more (including tax and service charges), the parking is free for up to 2 hours. Extensions are 300 yen (including tax) per 20 minutes.

  <Japanese cuisine "Oshiman Shinbashi Shiodome branch">
  For purchases of 3,000 yen or more (including consumption tax and service charges), it is free for up to 1 hour, and for purchases of 10,000 yen or more (including consumption tax and service charges), it is free for up to 2 hours.

  ＜Cafe “CHAYA Macrobiotics Shiodome＞
  There is no preferential rate.

  Guests using the banquet hall
  Free for up to 3 hours. Extension costs 300 yen (tax included) for every 20 minutes.

  Meeting Room guests
  Free for up to 2 hours. Extension costs 300 yen (tax included) for every 20 minutes.

  car size that can be accommodated
  Length: 5.3m or less Width: 1.95m or less Height: 1.55 to 2.1m or less

  *For other inquiries about parking lots, please contact the parking lot management office.
  TEL 080-5781-5994

• Can I store my luggage?

  If you arrive early on the day, we can keep your luggage even before check-in. Please feel free to ask the staff at the front desk.
  In addition, even after check-out, we will keep it only for the same day. Please be sure to bring your passport and other valuables with you.

• FAQ