After joining the Royal Park Hotel (Nihonbashi) in 2012, he was assigned to Bell after a year of OJT training. Served as bell captain and moved to the front in 2017.
After that, he experienced concierge work at the executive lounge for 3 years, and in April 2021, he was selected as a member of the Kyoto Nijo opening preparation room, and worked as a front desk after opening in June.
It all started with the idea that a customer service specialist = a hotelier. There is no such thing as right or wrong when it comes to customer service.
Another reason is that I am embarrassed to say that I tend to get bored, so I wanted to work at a hotel where I can meet new people every day and never have the same day.
I did my training at the Royal Park Hotel in Nihonbashi when I was a student, and although it was strict, the interpersonal relationships were very good.
I was conflicted about leaving my workplace where I was blessed with people, but when I saw a senior I respected, I felt like I wanted to take on more challenges. There was a feeling that I wanted the person who took care of me to see how I grew up. Also, I don't always have the opportunity to be involved in the opening of a new hotel, so I felt that I wanted to broaden the scope of my work and gain experience and career through this challenge.
During the preparations for the opening of the restaurant, we worked from scratch on the operation of the front desk and created the information in the building. , and enjoy working!”
Canvas has a frank image because of its loose clothing, but my belief in serving customers and the way I treat customers and hospitality that I have cultivated over the past 10 years as a full-service company has not changed.
At Canvas, the front desk staff also work in the lounge, but at my previous workplace, I was involved in the food and beverage service as part of my concierge work, and I also visited restaurants during my OJT training, so the know-how and experience I had at that time are useful. increase.
One of the joys of working here is that the lounge is right next to the front counter, allowing me to be close to the customers and spend more time interacting with them.
It's about having a broader perspective. People's senses and what customers want are different, and each customer is different. Even for the same customer, the kind of customer service you want to receive will surely change depending on the physical condition and events of the day. I think it is important to take a good look at your customers so that you are not bound by your own stereotypes or concepts based on experience.
I imagine the feelings of the customer from the movement of their eyes and the tone of their voice, and work to make the customer in front of me feel "comfortable."
16:00
attendance at work
16:30
Check-in operations/lounge standby
18:00
lounge bar time start
19:00
rest
20:00
Check-in business
0:00
Closing the cashier, confirming sales, taking a nap
2:00
Large public bath inspection, breakfast standby,
Business in charge of replying to reviews, etc.
6:30
lounge breakfast start
8:30
Handing over to the early shifter
9:00
leaving work
The power that I am able to demonstrate now
The power I want to acquire from now on
