It all started with the idea that a customer service specialist = a hotelier. There is no such thing as right or wrong when it comes to customer service.
Another reason is that I am embarrassed to say that I tend to get bored, so I wanted to work at a hotel where I can meet new people every day and never have the same day.
I did my training at the Royal Park Hotel in Nihonbashi when I was a student, and although it was strict, the interpersonal relationships were very good.